FAQs

WHAT ARE YOUR BUSINESS HOURS?

We would love to hear from you.  We are always available via email at info@exquisitebundles.com.  You can also reach us by calling 832-998-9787 during our business hours:

Monday-Friday    5PM -10 PM (CST)

Saturday-Sunday 11AM -6PM (CST)

HOW MANY BUNDLES DO I NEED?

“It is better to be safe and order enough hair than sorry in your stylist’s chair.”  

All bundles are between 95g-100g. Since the bundles are sold by weight, the longer hairs typically have shorter wefts and require more bundles to create a natural look. Be sure to add an additional bundle to achieve voluminous hair. We suggest the following:

 

12”-20”- 3 bundles  

22” and longer- 4 bundles

SHOULD I CUT THE WEFTS?

No!  Cutting the wefts loosens the compact structure holding the individual strands together, thus promoting shedding. Use the ‘fold over’ method instead and leave your entire track intact. If you must cut the track, please seal the wefts prior to cutting.

DOES THE HAIR TANGLE OR SHED?

All Exquisite Bundles are expertly wefted and most exhibit minimal shedding and tangling, however the tight curl/coil patterns of the Kinky Curly and Deep Wave lines are more prone to these characteristics. Slight shedding and tangling will occur during the washing, co-washing and/or detangling phase of these lines.  You may seal the wefts, use a wide tooth comb and use the right products to prevent damage.

ARE THE BUNDLES TRUE TO LENGTH?

Yes! Your Exquisite Bundles will arrive in its curl pattern and may appear shorter than its actual length.  Stretch the hair to its utmost length before measuring.

CAN I USE HOT STYLING TOOLS ON MY HAIR?

Absolutely! Our Exquisite Bundles are made with virgin human hair which can withstand heat.  Be sure to use a heat protectant serum.  

CAN I COLOR MY BUNDLES?

Definitely! We pride ourselves in having virgin human hair which can be colored, dyed, and/or highlighted.  However, processing your bundles will penetrate and damage the cuticles leaving your hair weak and dry. Use box dyes without bleach to reduce hair damage.  PROCESS YOUR BUNDLES AT YOUR OWN RISK! If you must, use a professional colorist to get the job done.  Color treated hair should be frequently deep conditioned and kept moisturized.  

WHAT IS A CLOSURE/FRONTAL?

A closure is loose strands of hair expertly attached to a base.  It provides a natural hairline and typically takes the place of your ‘leave out’. The base may either be lace or silk.  Closures are approximately 4” x 4”in size.

 

Lace Closure: Lace base with strands attached to the holes in lace

Silk Base Closure : Hair attached to a silk, nude material and reinforced by lace

 

A frontal is 3 connected closures.  It covers the entire front of your head from ear to ear.  Frontals have the dimensions of approximately 13” x 4”.

HOW LONG DOES EXQUISITE BUNDLES LAST?

Our clients attain multiple installations with one purchase. With proper care your bundles may last up to 6-12 months.

WHAT COLOR ARE THE BUNDLES?

Exquisite Bundles typically come in a natural black or dark brown color. Your order will contain bundles that are similar in color.  

WHAT IS YOUR RETURN/REFUND POLICY?

Please see our complete return policy here

HOW LONG WILL IT TAKE TO GET MY ORDER?

Based on the shipment you choose, your order will correspond to the following timeline:

 

  • Next Day (Approx. 1-2 Business Days)

 

  • Expedited (Approx. 2-4 Business Days)

 

  • Standard (Approx. 4-7 Business Days)

 

  • International Express (Approx. 5-10 Business Days)

WHAT PAYMENTS DO YOU ACCEPT?

PayPal is our preferred, secured form of payment.  We also accept all major credit cards including Visa, MasterCard, and Discover.  

CAN I MAKE CHANGES TO MY ORDER?

We ask that you review your order before finalizing your purchase.  After your order is placed, any additional request(s) should be emailed to  info@exquisitebundles.com within 24 hrs, and MUST include your order number.  Any changes made to your order may result in a shipment delay.

WHAT IS YOUR SHIPPING POLICY?

Please see our complete shipping policy here

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     Houston,TX         832-998-9787      info@exquisitebundles.com